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Frequently Asked Questions

Ski Beat

FAQ - Ski Beat

Frequently Asked Questions

General

Will there be snow?

We have chosen resorts for their excellent snow records throughout the season. There are also excellent snow making facilities/snow cannons in all of our resorts.

Can we book the same holiday if we're flying from different airports but want to stay together?

Yes, you can book from either Gatwick or Manchester. You will need to make two separate bookings, one for each airport. Once booked, we will add notes to both reservations so our team in France knows you’re staying together.

Can we book a chalet only, without flights or transfers?

All our chalet holidays are sold as ATOL-protected packages that include charter flights and shared transfers. If you prefer to arrange your own travel to the resort, that’s fine — but please note the package price will remain the same.

Single travellers & Under Occupancy supplements

All of our prices are based on twin occupancy therefore we have to charge under occupancy of any rooms which are not filled to this capacity. The price varies according to the chalet and date of travel. Ski Beat have a few rooms which are singles: Chalet Loup Blanc, Chalet Ibex, Chalet Renard (Val Thorens) and Chalet Jonquille (La Tania). If taking the single room there is a smaller supplement compared to taking a twin/double room.

What methods of payment do you accept?

To confirm a booking you will need to pay with Visa or Mastercard. Once booked you can also pay by BACS. We do not accept AMEX. Group members can pay their final balance via their online booking. For last minute bookings we only accept card payments.

Will we have the whole chalet to myself?

Our chalets are usually booked on a room-by-room basis, meaning you'll share with other like-minded skiers and snowboarders. If you’d like the whole chalet to yourself (sole occupancy), you’ll need to book and pay for the minimum full occupancy — including any empty beds or rooms.

What is the deposit for your chalets?

£150 per person to confirm your booking.

When is the full balance due?

The remaining balance is due 8 weeks before your departure date. Any outstanding balances after this date will be automatically taken from the card(s) you used for payment.

How do we view or update our booking?

Log in via the “Sign In” link on our website. Click “Review Booking / Make Payment” and use the “Manage Group” link to update names, dietary requirements, contact info, and more.

I don’t know my login password. What should I do?

On the login page, click the “Forgotten Your Password” link. A new password will be sent to you automatically.

When’s the latest we can add equipment hire, lift passes, or group lessons?

You can add these extras up until the Tuesday before departure. After that, call our sales team — they may be able to add extras up to 6pm on the Wednesday before you travel. Ski carriage and lessons can sell out quickly, so book early.

Can we book private ski and snowboarding lessons?

We only offer group lessons. You can book private lessons directly with a ski school in your resort.

Do you need to know my dietary requirements?

Please add any dietary requirements or food allergies at least 14 days prior to travel. If none, indicate “none”. We do not charge for dietary requirements.

Can we ski on the day of arrival or departure?

Skiing on the day of arrival depends on your arrival time. If travelling independently, you may be able to ski both days. Chalets aren’t accessible before 9am on arrival day and rooms not before 3pm. You must vacate your room by 9am on departure day.

When does the chalet host have time off?

Wednesday is the chalet host’s day off. They can recommend local restaurants for you. Hosts also have Thursday morning off, so breakfast will be self-service.

Chalet

Can we smoke in the chalet?

All chalets are non-smoking, for tobacco and vapes. Ashtrays are provided for use on balconies or outside.

Chalet Security

All chalets have a digicode lock. Your host will explain how it works. Please close all doors & windows securely when you leave.

Are towels provided?

Each guest gets a hand and bath towel. If your chalet has a jacuzzi, each guest gets an extra towel. Towels are not changed during the week for environmental reasons.

Are hairdryers provided?

We do not provide hairdryers. Please bring your own.

Travel

Are we protected?

All Ski Beat flight-inclusive holidays are ATOL protected.

Passport Information

You should have at least 6 months left on your passport on the date of arrival. Extra months may not count towards this. It’s your responsibility to check.

UK Global Health Insurance Card (GHIC) and Travel Insurance

We recommend a UK GHIC card plus comprehensive winter sports insurance.

Driving Licenses

UK travellers driving in the EU must have a relevant International Driving Permit. Check the Government website for full information.

Tourist Tax

Tourist Tax is included in your package price. It helps maintain resorts and local services.

When will we receive our airline tickets?

Your e-tickets and final documentation will be emailed to you on the Tuesday before departure.

Can we take a ski bag as main luggage?

No, your ski or snowboard bag is considered oversized sports baggage. Add ski carriage to your booking to take skis or snowboard.

What is the baggage allowance on Ski Beat flights?

Gatwick (BA): 20kg per person. Manchester (Jet2): 22kg per person. Infants: 10kg hold luggage. Hand luggage: 10kg + small bag under seat.

What is my Ski Carriage weight limit?

Gatwick (BA): 20kg per bag. Manchester (Jet2): 22kg per bag.

Is it okay to carry ski boots as hand luggage?

Ski boots can be carried within your hand luggage if within the weight allowance.

Which terminal do we fly from?

Manchester: Terminal 2 (Jet2). Gatwick: South Terminal (BA).

Can we claim Avios points on British Airways flight?

No, this is a charter flight and does not contribute towards Avios or Tier Points.

Can we pre-book seats on the flights?

You cannot pre-book seats on Gatwick flights (first come, first served). Jet2 (Manchester) flights allow online check-in 72h before departure.

When do we need to provide Advanced Passenger Information (API) or check in online?

For BA, add API by logging into your booking. Jet2 check-in opens Wednesday before departure at jet2.com/skibeat.

What is the Entry/Exit System (EES)?

The EES is a new electronic system launching in 2025. It replaces passport stamping. Your entry and exit are recorded with biometric data.

What is ETIAS?

ETIAS launches in 2026. It’s not a visa but an online travel authorisation. Short stays require online application and payment.

Wheelchair assistance at the airport

Email ski@skibeat.co.uk for assistance. Use the booking form Special Requirements section and choose from the listed options.

Can you fly if pregnant?

Please check the airline terms for travel when pregnant. We recommend you carry a medical certificate.

Can Ski Beat arrange transfers?

Ski Beat only arranges shared transfers booked with Ski Beat flights. We do not book transfers outside of this.

What are the usual coach transfer times?

Val Thorens: 3h, La Tania: 2.5h, La Plagne: 3h, Plan Peisey: 3.25h, Les Arcs 1950: 3.5h, Val d’Isère: 3.5h, La Rosière: 3.5h.

Infant

What equipment do Ski Beat provide for infants (0–23 months)?

We provide cots & linen, highchairs, breakfast & high tea. The £80 charge includes these and a seat on the coach. Child seats are not provided.

We are going as a family, but the baby hasn’t been born yet. What should we do as their name?

Add “TBA” for name and use today’s date as birthdate. Contact us to update this once your baby is born.

Can we bring a pushchair?

It’s your choice. Pushchairs are not practical during the ski season due to snow and steps, but they can be useful at airports and can be transported on our flights.

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The Ski Beat Experience

Our Wonderful Chalet Hosts

Enjoy a veritable feast of local, seasonal produce and homemade delights throughout your stay, courtesy of our chalet hosts, hired for their flair for cooking and talent for top customer service.

A Home from Home Atmosphere

Cosy accommodation, hearty food and friendly staff create a home from home ambience in the heart of the mountains.

Peace of Mind

From the moment you book, you can rest assured that when your purchase a package from Ski Beat your holiday is financially protected by ATOL and Ski Beat's 35 years of experience.

Flights, Baggage & Transfers

Flights with reputable airlines and modern, efficient airport transfers, all timed to maximise your time in resort. Even better, all Ski Beat packages include a generous baggage allowance.

Appetising Canapés & Apéritifs

On arrival in your chalet, handmade pre-dinner canapés and apéritifs will be served to you in the lounge while your experienced chalet host welcomes you to your chalet and introduces you to the resort.

Delicious Breakfasts

Start your day with a delicious breakfast including 4 cooked breakfasts a week, with bacon, eggs, beans or hash browns and mushrooms or tomatoes and a continental breakfast on 3 days, with a selection of cereals, porridge, yogurts and fresh bread.

Homemade Cakes & Afternoon Tea

Scrumptious homemade cakes and a choice of teas are provided every day, best enjoyed while you relax in the lounge area in front of the log fire.

Hearty Three Course Dinner

Home cooked evening meal served with unlimited carefully selected red, white or rosé wine (6 days), with an additional 4th course of local cheese board with port on the Thursday evening.

Ski Beat Extras

Upon arrival, you will find a L’OCCITANE gift pack in every bedroom. Bring your iPod and enjoy the exceptional quality of our hand-crafted Ruark Audio systems. Each chalet also features a selection of Drumond Park games.

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